Shipping policy

Shipping Policy

At Aurora Vida, we want your energy wellness systems to arrive safely and on schedule. Please review the details below regarding shipping for your order.

Processing Time
Orders are typically processed within 3-5 business days. Due to the specialized nature of our equipment, some items may require additional lead time, which will be communicated at the time of purchase or consultation.

Shipping Methods
Given the size and nature of our premium wellness equipment, many items are shipped via freight carrier rather than standard parcel delivery. Specific shipping arrangements, timelines, and costs will be confirmed with you directly based on your location and the system(s) ordered.

Domestic and International Shipping
We currently offer both domestic and international shipping. International orders may be subject to additional customs fees, import duties, or extended delivery timelines, which are the responsibility of the customer.

Delivery Delays
While we work to ensure timely delivery, factors such as carrier delays, customs processing, or manufacturer lead times may occasionally affect delivery windows. We will communicate any known delays as soon as we're made aware of them.

Questions About Your Order
For specific shipping questions or to discuss delivery logistics for your system, please contact us at hello@auroravida.com or (512) 730-1044.